State Farm® Insurance Agent Brian Lock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Doug Skillman
September 24, 2024
5
out of
5
rating by Doug Skillman
"Rosa is the nicest person in the world!"
Karyn Greenberg
September 23, 2024
5
out of
5
rating by Karyn Greenberg
"Rosa was fantastic! We totally bonded and she saved me a ton of money. I now have twice the coverage for half the price!! I highly recommend Rosa and State Farm!!! Thank You!"
We responded:
"Hi Karyn, thank you so much for your review! We’re so happy that you had a great experience working with Rosa and she was able to help you save! Thank you for choosing our agency! "
Rochelle O'Hara
September 12, 2024
5
out of
5
rating by Rochelle O'Hara
"I just switched my home and auto insurance to State Farm in Glencoe, Il. Rosa Stepani walked me through the entire process, updating both of my policies and including features that provided added security and protection. She was terrific! If anyone is looking for a new agent, I highly recommend Brian Luck at State Farm and ask for Rosa, the office manager. You won't go wrong."
We responded:
"Hi Rochelle, thank you so much for taking the time to leave a review! I'm so glad to know that you enjoyed working with Rosa for your insurance needs and that she made the switch an easy process for you, she really is the best! Thank you for choosing our agency!"
Urban Sapes
September 4, 2024
5
out of
5
rating by Urban Sapes
"Great service"
We responded:
"Hello, thank you for taking the time to leave us a review! Great customer service is a top priority for our team and I’m glad that it reflects through our work. We appreciate you allowing our agency to service your insurance needs! "
Sandra Glasson
August 28, 2024
5
out of
5
rating by Sandra Glasson
"Rosa was amazing in all ways . Couldn't have asked for a better agent to take care of my insurance needs. So knowledgeable, and was so customer service oriented. By far the best agent I have ever used."
We responded:
"Hi Sandra, thank you so much for taking the time to leave us a review! I’m thrilled to know that you had a great experience working with Rosa and we thank you for allowing our agency to take care of your insurance needs! "
heleenie P
August 8, 2024
5
out of
5
rating by heleenie P
"While looking at reviews of other agencies, I saw red flags. When I looked at reviews of this agency, there was a definite positive tone about a particular representative, Rosa Stefani. When I spoke to Rosa, I could ascertain the positive vibe of good questions being asked of me. She has a helpful approach in assisting clients to make the right decisions for their situation."
We responded:
"Hi Heleenie, thank you so much for your review! We thank you for choosing our agency and allowing Rosa to assist with your insurance needs, we’re happy to have you here! "
Joan Abrams
August 2, 2024
5
out of
5
rating by Joan Abrams
"Rosa helped figure out an issue with the new auto policy change. She was patient, persistent, friendly, and very helpful. -Joan A."
We responded:
"Hi Joan, thank you for taking the time to leave us a review! I’m very glad to hear that you had a great experience working with Rosa and that she was able to help resolve your issue! "
Darryl Moodley
July 17, 2024
5
out of
5
rating by Darryl Moodley
"Truly amazing service from the State Farm team, especially Rosa Stefani, extremely helpful and willing to assist and go the extra mile. Great premiums and coverage offered. Thank you"
We responded:
"Darryl, we appreciate your kind review! Thank you for putting your trust into our team and allowing us to service your insurance needs! "
Blake
July 2, 2024
5
out of
5
rating by Blake
"I wish I had found this team sooner. Rosa was able to answer all of my questions directly and explain things to me simply and quickly. I called other companies (I'll let y'all take a guess at which ones) and felt like I was banging my head against my desk. Rosa and team were able to create a better and actually less expensive plan than the others. I highly recommend them and will absolutely be sending others their way. Thanks guys!"
We responded:
"Blake, thank you so much for your glowing review! We’re so glad that you’ve found us now and we look forward to working with you for many years to come, thank you for allowing our agency to service your insurance needs! "
John Schweig
June 28, 2024
5
out of
5
rating by John Schweig
"I have been with another insurer and agency for 30 years. The costs kept rising as the various elements of coverage was dropping. I did some asking around and the Brain Lock agency was recommended by several friends on the North Shore. This wasn’t simple since it involved 2 homes, 3 cars and an umbrella policy. One of the homes is in Florida where a number of insurers have pulled out and others have gotten very strict. I have to admit that State Farm itself wasn’t all that easy, but Rosa from Brian Lock and her counterpart in Florida worked together on our behalf and got it all done. They were easy to work with and communications were great. The savings were significant. Highly recommended!"
We responded:
"John, thank you so much for taking the time to leave us a review! We thank you for putting your trust into our agency and allowing Rosa to assist you during such an important change, we look forward to working with you. Thank you for choosing Brian Lock State Farm! "
mediad123
May 28, 2024
5
out of
5
rating by mediad123
"I cant express enough gratitude to Rosa for helping my daughter on her first purchase. The whole process was quick and seamless"
We responded:
"Thank you so much for taking the time to leave a review! I’m glad to know that Rosa was able to take great care of both you and your daughter, thank you for allowing our agency to service your insurance needs."
Shahzar Khalid
April 22, 2024
5
out of
5
rating by Shahzar Khalid
"Jennifer was very helpful and explained everything I needed to know for my insurance, would recommend."
We responded:
"Hi Shahzar, thank you for taking the time to leave a review! I am glad that you had a great experience working with Jennifer and that she was able to provide you with the necessary information and great customer service that you deserve, thank you for choosing our agency. "
Joseph Keefe
April 22, 2024
5
out of
5
rating by Joseph Keefe
"Best customer service in the business."
We responded:
"Joseph, thank you for taking the time to leave a nice review! We strive for great customer service so I am glad that it shows in your experience with our team! "
Hyun Jin Lee
April 22, 2024
5
out of
5
rating by Hyun Jin Lee
"Rosa Stefani, was a great manager for us to move forward with our insurance. She always paid attention and gave instant feedback. Thank you so much Rosa!"
We responded:
"Hyun, thank you so much for taking the time to leave a review! It is so good to know that you had a great experience working with Rosa and she was able to help fulfill your insurance needs, thank you for allowing our agency to take care of you!"
Steve Ulrich
April 15, 2024
5
out of
5
rating by Steve Ulrich
"My wife and I are in the process of moving from Dallas to Highland Park IL and we needed to transfer our insurance coverage. We have been working with Rosa Stefani of Brian Lock State Farm agency and she has been absolutely fantastic. Incredibly responsive, professional and helpful! It has been a pleasure working with her."
We responded:
"Hi Steve, thank you for taking the time to leave a review! It is so great to know that Rosa has been able to help you during this transition period and has made the insurance process easier for you, thank you for choosing our agency to service your insurance needs and welcome to Illinois!"
Lauren Beghou
April 11, 2024
5
out of
5
rating by Lauren Beghou
"I worked with Tracy Cullerton at Brian Lock State Farm in Glencoe and she was amazing! She was incredibly helpful, always quick to respond to any questions or concerns I had, and her warm, personable approach made the entire process a pleasure. The professionalism and dedication to customer service extended throughout the entire office. I highly recommend Tracy and the team at Brian Lock State Farm for anyone looking for exceptional insurance service!"
We responded:
"Hi Lauren, thank you so much for taking the time to leave us a review! I am so glad that you had a great experience working with Tracy and our entire team, we look forward to working with you! "
Didi Friedman
April 3, 2024
5
out of
5
rating by Didi Friedman
"I've been with State Farm for 18 years and recently moved our policies to Brian Lock when our agent retired. I came in for a review and Rosa was able to reduce our premiums while increasing our coverage! And, it was actually a fun experience. Rosa is very personable and knowledgable. I highly recommend this office."
We responded:
"Hi Didi, thank you for taking the time to leave us a review! We are happy to have you at our office and I am glad to know that you had a great experience working with Rosa, thank you for allowing our agency to take care of your insurance needs!"
Andrew Jawnster
April 2, 2024
5
out of
5
rating by Andrew Jawnster
"Rosa Stefani went above the call of duty to ensure I had the coverage I needed as well as saving me as much money as possible. Rosa was very responsive to my calls and texts, no matter the time of day!!! Thanks for your help Rosa."
We responded:
"Andrew, thank you for taking the time to leave us a review! I am glad to know that Rosa was able to find the best coverage for you at an affordable price, thank you for choosing Brian Lock State Farm Agency!"
Antoaneta Delevska
March 31, 2024
5
out of
5
rating by Antoaneta Delevska
"I had the pleasure of meeting with Rosa, and I must say, she exceeded my expectations. Not only was she incredibly knowledgeable about insurance products, but her warmth and professionalism made the entire process enjoyable. I felt confident in her expertise and appreciated her willingness to answer all of my questions thoroughly. I highly recommend Rosa to anyone seeking insurance services. Thank you for your outstanding assistance!"
We responded:
"Hi Antoaneta, thank you so much for your review! I am so glad to know that you had a wonderful experience working with Rosa, we appreciate you allowing our agency to take care of your insurance needs! "
Reks Reksov
March 29, 2024
5
out of
5
rating by Reks Reksov
"We had a really nice experience switching our cars and home insurances from AAA to StateFarm. Rosa is amazing and she makes you feel like family. Highly recommend her to anyone who is shopping for any kind of insurance. This is how small businesses in the community should operate!"
We responded:
"Hi Reks, thank you so much for taking the time to leave a review and for your kind words! I am so glad that Rosa made the transition an easy process for you and that you had a great experience working with her. Thank you for allowing our agency to take care of your insurance needs! "
Andriy Lytvynchuk
March 21, 2024
5
out of
5
rating by Andriy Lytvynchuk
"Friendly people."
We responded:
"Hi Andriy, thank you so much for the review, we really appreciate you taking the time! "
Margaret Tran
March 7, 2024
5
out of
5
rating by Margaret Tran
"Had a great experience with Rosa getting my renters insurance figured out!"
We responded:
"Margaret, thank you for taking the time to leave a review! We appreciate you allowing our agency to take care of your insurance needs and I am so glad that you had a great experience working with Rosa on getting your renter’s insurance situated!"
Atanas Delevski
March 5, 2024
5
out of
5
rating by Atanas Delevski
"Rosa was great, quick, and to the point. Very satisfied with my visit"
We responded:
"Hi Atanas, thank you so much for taking the time to leave a review! I am so glad that you were able to quickly set up your policy with Rosa, we look forward to working with you!"
Monica Cinqui
March 2, 2024
5
out of
5
rating by Monica Cinqui
"Rosa Stefani just is the best! She always answers my calls and has been so extremely helpful with all my questions and needs. A+"
We responded:
"Monica, thank you so much for taking the time to leave us a review! I am so glad that you’ve had a great experience with Rosa and that she’s been there for you to answer any questions. We appreciate you allowing our agency to take care of your insurance needs! "
Fernando Cuccioli
February 28, 2024
5
out of
5
rating by Fernando Cuccioli
"Rosa is very quick, responsive and clear explaining all the details. She put together a winning proposal that made me switch to State Farm after being with my previous insurer for 20 years. Well done Rosa!"
We responded:
"Thank you for taking the time to leave us a review, Fernando! I am so glad to know that you had a wonderful experience working with Rosa, we thank you for allowing us to take care of your insurance needs and look forward to working with you! "