State Farm® Insurance Agent Brian Lock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
P. FIORE
November 19, 2024
5
out of
5
rating by P. FIORE
"Most important we had the best help from Rosa, her knowledge, dedication and professionalism were over the top, I've had the same insurance company for 47 years and found the expertise and savings we needed. Cheers to New Beginnings and looking forward to our new Longterm relationship! Thank You Rosa and the Brian Lock team."
We responded:
"Penny, thank you so much for taking the time to leave a review! I’m so glad to know that Rosa was able to guide you throughout the entire process of switching carriers! We are so happy to have you here, thank you for allowing our agency to service your insurance needs! "
Mark Gavoor
November 19, 2024
5
out of
5
rating by Mark Gavoor
"I love the responsiveness and customer service of this team. Rosa Stefani was awesome."
We responded:
"Hi Mark, thank you so much for taking the time to leave a review! Customer service is a top priority for our team and I’m glad that we were able to provide you with a good experience! Thank you for allowing our agency to take care of your insurance needs! "
Katy Soto
November 14, 2024
5
out of
5
rating by Katy Soto
"I was able to save a couple bucks by switching over. Like being helpful and quick to answer my questions was an added bonus"
We responded:
"Hi Katy, thank you so much for taking the time to leave us a review! I’m glad to know we were able to save you money by making the switch, thank you for allowing our agency to service your insurance needs! "
kelly Robinson
November 1, 2024
5
out of
5
rating by kelly Robinson
"Thank you Luke Crawford and Brian Lock for helping me with my insurance policies."
We responded:
"Hi Kelly, thank you for your review! It was a pleasure to assist you, thank you for trusting our agency with your insurance needs. We look forward to working with you for many years! "
Valerie DeLuca
October 28, 2024
5
out of
5
rating by Valerie DeLuca
"Rosa was great! She was so helpful and knowledgable! She helped us bundle our auto and home!"
We responded:
"Hi Valerie, thank you so much for your review! I’m glad that you had a great experience working with Rosa, thank you for allowing us to service your insurance needs! "
Vincent DeLuca
October 25, 2024
5
out of
5
rating by Vincent DeLuca
"Many years I was insured by All State...I reached out to Rosa at State Farm to see if I could save on my Auto and condo insurance. I was blown away at home much money a month I was going to save after Rosa sent us her quotes. I wouldn't hesitate a second to send my friends and family to her...she is amazing and so patient at explaining all details. My wife and I are so glad we switched!!"
We responded:
"Hi Vincent, thank you so much for taking the time to leave a review! I’m so glad to know that Rosa provided you with great service and was able to help you save money on your insurance. Thank you for allowing our agency to service your insurance needs! "
Myra Schwartz
October 10, 2024
5
out of
5
rating by Myra Schwartz
"My local State Farm office, and agent Rosa Stefani in particular, has been very helpful in working with the corporate office to expedite resolving various issues regarding a claim. She has been terrific and kind in helping me. She has been very efficient and knows how to treat customers plus deal with the corporate agents for claims. I can't say the same for the corporate agents in another state, but my local office with Rosa helping, has been wonderful and she really wants to help expedite things, so I am very appreciative."
We responded:
"Myra, thank you so much for taking the time to leave a review! We greatly appreciate it and look forward to continuing to service your insurance needs! "
Aaron Colwell
October 2, 2024
5
out of
5
rating by Aaron Colwell
"Rosa is an amazing person and agent who goes the extra mile for all of her clients! Anyone working with her is lucky to have her as a personal advocate."
We responded:
"Hi Aaron, thank you so much for your review! Rosa is great, thank you for acknowledging her efforts and allowing her and our agency to service your insurance needs! "
Judy Mulvenna
October 1, 2024
5
out of
5
rating by Judy Mulvenna
"I contacted Rosa through a friends recommendation. Rosa is very knowledgeable, and professional. Excellent choice for your insurance needs ."
We responded:
"Hi Judy, thank you for your review! Rosa is 100% all of those things and I’m glad that it shows through her hard work. We appreciate you allowing us to service your insurance needs! "
Julie Rick
September 30, 2024
5
out of
5
rating by Julie Rick
"Rosa was easy to talk with, asked good questions, and offered solid suggestions. If she was not certain about something she did thorough research and got back to me. SF rates were a bit higher than other companies I spoke with, but I feel Rosa had our best interests in mind and the coverage we are receiving is more comprehensive than other providers."
We responded:
"Hi Julie, thank you so much for your review! I’m glad to know that Rosa assisted you every step of the way to make the best decision for your insurance needs. We really appreciate you putting your trust into Rosa and our agency! "
Julia Weertman
September 27, 2024
5
out of
5
rating by Julia Weertman
"My husband and I were unhappy with our previous insurance agent and were thrilled when we found Rosa. She is attentive, quick to get back to us when we have had questions and a pleasure to work with. I highly recommend Rosa."
We responded:
"Julia, thank you so much for your review! We appreciate you allowing our agency to service your insurance needs and I’m so glad that Rosa provided you with the service that you deserve! "
Doug Skillman
September 24, 2024
5
out of
5
rating by Doug Skillman
"Rosa is the nicest person in the world!"
We responded:
"Thank you so much for your review Doug! We agree, Rosa IS the nicest person in the world! "
Karyn Greenberg
September 23, 2024
5
out of
5
rating by Karyn Greenberg
"Rosa was fantastic! We totally bonded and she saved me a ton of money. I now have twice the coverage for half the price!! I highly recommend Rosa and State Farm!!! Thank You!"
We responded:
"Hi Karyn, thank you so much for your review! We’re so happy that you had a great experience working with Rosa and she was able to help you save! Thank you for choosing our agency! "
Rochelle O'Hara
September 12, 2024
5
out of
5
rating by Rochelle O'Hara
"I just switched my home and auto insurance to State Farm in Glencoe, Il. Rosa Stepani walked me through the entire process, updating both of my policies and including features that provided added security and protection. She was terrific! If anyone is looking for a new agent, I highly recommend Brian Luck at State Farm and ask for Rosa, the office manager. You won't go wrong."
We responded:
"Hi Rochelle, thank you so much for taking the time to leave a review! I'm so glad to know that you enjoyed working with Rosa for your insurance needs and that she made the switch an easy process for you, she really is the best! Thank you for choosing our agency!"
Urban Sapes
September 4, 2024
5
out of
5
rating by Urban Sapes
"Great service"
We responded:
"Hello, thank you for taking the time to leave us a review! Great customer service is a top priority for our team and I’m glad that it reflects through our work. We appreciate you allowing our agency to service your insurance needs! "
Sandra Glasson
August 28, 2024
5
out of
5
rating by Sandra Glasson
"Rosa was amazing in all ways . Couldn't have asked for a better agent to take care of my insurance needs. So knowledgeable, and was so customer service oriented. By far the best agent I have ever used."
We responded:
"Hi Sandra, thank you so much for taking the time to leave us a review! I’m thrilled to know that you had a great experience working with Rosa and we thank you for allowing our agency to take care of your insurance needs! "
heleenie P
August 8, 2024
5
out of
5
rating by heleenie P
"While looking at reviews of other agencies, I saw red flags. When I looked at reviews of this agency, there was a definite positive tone about a particular representative, Rosa Stefani. When I spoke to Rosa, I could ascertain the positive vibe of good questions being asked of me. She has a helpful approach in assisting clients to make the right decisions for their situation."
We responded:
"Hi Heleenie, thank you so much for your review! We thank you for choosing our agency and allowing Rosa to assist with your insurance needs, we’re happy to have you here! "
Joan Abrams
August 2, 2024
5
out of
5
rating by Joan Abrams
"Rosa helped figure out an issue with the new auto policy change. She was patient, persistent, friendly, and very helpful. -Joan A."
We responded:
"Hi Joan, thank you for taking the time to leave us a review! I’m very glad to hear that you had a great experience working with Rosa and that she was able to help resolve your issue! "
Darryl Moodley
July 17, 2024
5
out of
5
rating by Darryl Moodley
"Truly amazing service from the State Farm team, especially Rosa Stefani, extremely helpful and willing to assist and go the extra mile. Great premiums and coverage offered. Thank you"
We responded:
"Darryl, we appreciate your kind review! Thank you for putting your trust into our team and allowing us to service your insurance needs! "
Blake
July 2, 2024
5
out of
5
rating by Blake
"I wish I had found this team sooner. Rosa was able to answer all of my questions directly and explain things to me simply and quickly. I called other companies (I'll let y'all take a guess at which ones) and felt like I was banging my head against my desk. Rosa and team were able to create a better and actually less expensive plan than the others. I highly recommend them and will absolutely be sending others their way. Thanks guys!"
We responded:
"Blake, thank you so much for your glowing review! We’re so glad that you’ve found us now and we look forward to working with you for many years to come, thank you for allowing our agency to service your insurance needs! "
John Schweig
June 28, 2024
5
out of
5
rating by John Schweig
"I have been with another insurer and agency for 30 years. The costs kept rising as the various elements of coverage was dropping. I did some asking around and the Brain Lock agency was recommended by several friends on the North Shore. This wasn’t simple since it involved 2 homes, 3 cars and an umbrella policy. One of the homes is in Florida where a number of insurers have pulled out and others have gotten very strict. I have to admit that State Farm itself wasn’t all that easy, but Rosa from Brian Lock and her counterpart in Florida worked together on our behalf and got it all done. They were easy to work with and communications were great. The savings were significant. Highly recommended!"
We responded:
"John, thank you so much for taking the time to leave us a review! We thank you for putting your trust into our agency and allowing Rosa to assist you during such an important change, we look forward to working with you. Thank you for choosing Brian Lock State Farm! "
mediad123
May 28, 2024
5
out of
5
rating by mediad123
"I cant express enough gratitude to Rosa for helping my daughter on her first purchase. The whole process was quick and seamless"
We responded:
"Thank you so much for taking the time to leave a review! I’m glad to know that Rosa was able to take great care of both you and your daughter, thank you for allowing our agency to service your insurance needs."
Shahzar Khalid
April 22, 2024
5
out of
5
rating by Shahzar Khalid
"Jennifer was very helpful and explained everything I needed to know for my insurance, would recommend."
We responded:
"Hi Shahzar, thank you for taking the time to leave a review! I am glad that you had a great experience working with Jennifer and that she was able to provide you with the necessary information and great customer service that you deserve, thank you for choosing our agency. "
Joseph Keefe
April 22, 2024
5
out of
5
rating by Joseph Keefe
"Best customer service in the business."
We responded:
"Joseph, thank you for taking the time to leave a nice review! We strive for great customer service so I am glad that it shows in your experience with our team! "
Hyun Jin Lee
April 22, 2024
5
out of
5
rating by Hyun Jin Lee
"Rosa Stefani, was a great manager for us to move forward with our insurance. She always paid attention and gave instant feedback. Thank you so much Rosa!"
We responded:
"Hyun, thank you so much for taking the time to leave a review! It is so good to know that you had a great experience working with Rosa and she was able to help fulfill your insurance needs, thank you for allowing our agency to take care of you!"